FAQ

Frequently asked questions

Where can i pick up the keys to the apartment ?
One of our staff member will meet you at the location


Is there a reception at the apartments?

No, we have no reception at the location. However we have a reception open 24h at our second property, Mosquito Hostel Kraków. You do not need to come to our hostel because our staff will come to you at the apartments for check-ins, check-outs and in any case of need.

How does the check-in work?
Because we have no reception at the apartments it is very important to contact us via e-mail or phone to let us know your arrival time. In this way we will be on time and you will not have to wait for us.
One member of our staff will meet you in front of the building and first of all will show your apartment and all its facilities. Then we will give all the information you need about the city and we will help you planning all your stay in our city – where you can go, which places are worth to visit, where you can eat or enjoy a good Polish beer. We are also able to organize and arrange for you trips to the concentration camps of Auschwitz-Birkenau and the salt mines in Wieliczka.

At what time can I check-in?
Our check-in time starts from 2pm. However, we always try to make the apartments ready as soon as possible so that you can check-in even before that time. If you plan to arrive in Kraków before 2pm please contact us to be sure at what time you can actually check-in.

If I arrive before 2pm and the apartment is not ready yet, where can I leave my luggage?
Unfortunately it is not possible to leave the luggage at the apartments. If your apartment is not ready yet you’re more than welcome at our Mosquito Hostel. There our staff will store your luggage and will show you all the facilities that you can use – toilets, kitchen (free tea, free coffee), books, computers. You can wait there for your apartment to be ready, or you can have a walk around the city and take your luggage at the end.

Is it possible to park my car at the apartments?
Because the apartments are located in the very center of the Old Town, in a limited traffic area, it’s not possible to park the car at the apartments. It is allowed to park only for a maximum of 15min. The closest parking is just 400m (5min on foot) away from our Apartments, on Straszewskiego 14-16. Parking a car for the whole day costs 90PLN, but if you're interested in the parking we will give you a special card to get 20PLN discount per day.

Where should I leave the keys when I check-out?
At the check-in we will ask you at what time you would like to check-out and one member of our staff will come there at that time on the day of your departure to take the keys, check the apartment and help you with luggage.

Which is the check-out time?
The latest time is 10am. If you have a bus/train/flight later than 10am, maybe in the afternoon or even in the evening, you can come to our Mosquito Hostel where you can leave the luggage and use all the facilites.